A couple who recently returned from a holiday were shocked and disgusted to find their car in a filthy state after leaving it with Secure Airport Transfers Manchester at Manchester Airport. Keith Moyles and Chandelle Watkinson had entrusted their BMW 435d Gran Coupe to the parking service while they were away in Italy for their 10th wedding anniversary. The service was arranged through a comparison site and not listed on the official Manchester Airport website, as reported by the Liverpool Echo.
Upon their return, the couple claimed that their car appeared as if it had been driven around a construction site, with sand and cement found in the footwells. They also alleged that a pair of sunglasses had gone missing and that the car had been driven around 50 miles while in the care of the parking service. The issues were reported to the police, and the director of Secure Airport Transfers Manchester denied any wrongdoing, stating that the car had only been driven a short distance to the parking spot.
Chandelle expressed her frustration with the poor condition of the car and the lack of concern shown by the parking service’s staff. She highlighted the inconvenience of having to deal with the aftermath of the car’s condition, including the cost of having it cleaned. The couple felt that the incident had overshadowed what was meant to be a special holiday celebrating their anniversary.
In response to the couple’s complaints, the director of Secure Airport Transfers Manchester explained that their policy does not hold liability for valuable items left in the cars. He attributed the dirty condition of the car to the wet weather in Manchester and offered to cover the cost of cleaning and replacing the missing sunglasses. However, the couple rejected the offer and expressed their disappointment with the service’s handling of the situation.
The incident has been reported to Greater Manchester Police, who are investigating the matter further. The couple felt let down by the parking service and described how the experience had tarnished what was supposed to be a memorable trip celebrating their anniversary. Despite the parking service’s explanations, Keith and Chandelle were left feeling dissatisfied and frustrated with the overall response to their complaints.