**Couple Faced Legal Battles Over DWP Errors**
A couple from Birkenhead, Wirral, found themselves in a legal battle after the Department for Work and Pensions (DWP) failed to process their benefits claim correctly. Lisa Ives and Phillip Richards, who had been previously successful in a dispute with DWP over housing benefits, were recently told they owed £3,143.80 in council tax for the period between April 2020 and October 2023. This amount was to be repaid over five years, adding to their financial worries.
When Lisa and Phillip began living together in 2020 and informed DWP of their situation, the department did not process their claim accurately. Despite numerous attempts by the couple to rectify the issue through emails and phone calls, the benefits continued to be provided in error without their knowledge. The couple only received confirmation of changes to their benefits in July 2022, leading to further confusion and distress.
The situation escalated when the DWP attempted to take legal action against the couple, even though a subsequent email in June 2024 acknowledged an £8,210.98 housing benefit debt was written off. Despite the errors on the DWP’s part, Lisa and Phillip faced the looming threat of bailiffs showing up at their door, causing immense stress and anxiety. This ordeal took a toll on Lisa’s mental health, leaving her feeling trapped and fearful.
After the local newspaper, the Liverpool Echo, shed light on their case, Wirral Council admitted it had made mistakes and reduced the couple’s debt to £970.49. This reduced amount was attributed to a council tax discount received by Lisa for single occupancy, which the council was unaware of due to the DWP’s oversight. The ongoing legal battles and mounting debts have left the couple struggling to make ends meet, with Phillip expressing frustration over the lack of timely and effective communication from the authorities.
Despite the council’s attempt to rectify the situation by lowering their debt and apologising for the delayed updates, Lisa and Phillip plan to challenge the remaining amount they have been asked to repay. The couple had not been aware of the council tax debts until recently, as the erroneous benefits payments had obscured their true financial status. Phillip highlighted the challenges faced in disputing the charges without the necessary resources or legal support, emphasizing the need for transparency and accountability in handling such cases.
The DWP’s failure to process benefits accurately has left Lisa and Phillip grappling with unnecessary legal battles and financial burdens. Their harrowing experience serves as a stark reminder of the challenges faced by individuals navigating complex bureaucratic systems, often with little support or recourse when errors occur. As they continue to fight for a fair resolution, their story underscores the importance of effective communication, transparency, and compassion in dealing with welfare issues that impact people’s lives profoundly.