Ryanair has recently stirred up discontent among passengers by making changes to its cabin bag policies, prompting reactions like ‘rip off’ and ‘I’ll never use them again.’ The budget airline has updated its pricing structure for travellers who desire to carry larger cabin bags, resulting in increased costs. As it stands, customers must pay an extra fee for ‘priority’ boarding if they wish to bring a 10kg suitcase on board. Otherwise, passengers are limited to a small personal bag measuring up to 40x20x25cm, which is included in the ticket price.
The fee for upgrading to priority boarding, which includes a small personal bag and a 10kg suitcase measuring up to 55x40x20cm, used to range from £6 to £36 when added during the initial flight booking. However, upgrading to priority at a later date or at the airport previously incurred a higher charge ranging from £20 to £38. This has now been increased to a range of £20 to £60. In a statement from Ryanair, they explain that the fee varies based on the route and travel dates selected.
Non-priority customers who haven’t added a bag to their booking can still purchase a 10kg check-in bag at the airport for £35.99. If non-priority customers bring their 10kg check-in bag to the boarding gate, they may check it in for a fee of £46 to £60. This recent adjustment aims to align the gate bag fee with the charge if passengers choose to bring their 10kg bag to the boarding gate and wish to carry it on board.
Passengers have taken to social media to express their frustrations with Ryanair’s additional charges, which include fees for services like airport check-in, printed boarding passes, and ensuring group seating. One disgruntled customer highlighted the feeling of being nickel-and-dimed, stating, “You book your flight then it’s add on after add on after add on. Before you know it you’re another £100 out of pocket.” Another added, “Just avoid Ryanair if you can, they make EasyJet seem luxurious and customer-friendly. They charge extra for *every* little thing, I’ll never use them again if there’s an alternative.”
These recent changes made by Ryanair have left passengers feeling discontented and questioning the budget airline’s approach to pricing and customer service. With mounting criticism and dissatisfaction, some travellers are considering alternative airlines to avoid the perceived excessive additional charges. It remains to be seen how Ryanair will respond to the backlash from its passengers and whether any adjustments will be made to address these concerns.