Cafe owners Claire and Paul Wright of Toast Cafe and Deli in Wrexham were shocked to receive a letter complaining about the high price of their tea. The anonymous elderly couple criticised the cost of £2.20 per cup, saying it was unaffordable for OAPs. The letter prompted Claire to share the challenges of running a cafe on social media, highlighting the hidden costs involved. Despite doubts, research showed their prices were competitive. The cafe, which emphasizes Welsh produce, has won awards since opening in 2022.