Teen Left Unable to Drink or Attend School After Using Home Bargains Face Cleanser, Mother Claims
A mother in Wales has come forward with a harrowing tale of her teenage daughter’s experience after using a face cleanser purchased from Home Bargains. Leah Nelson shared that her daughter, Brooke, eagerly tried the Bubble T Watermelon face cleanser for the first time and ended up with painful blisters that prevented her from even drinking water or attending school.
Leah recounted how on December 18, Brooke woke up with a burning, red, and swollen face after using the cleanser. Over the following days, the teenager developed excruciating blisters, making it unbearable for her to open her mouth. Concerned about Brooke’s condition, Leah took her to the hospital where she was provided with steroid creams to alleviate the discomfort.
The 36-year-old mother shared her anguish as the incident occurred just a week before Brooke’s 13th birthday, causing her to miss school as classmates inquired about her condition. It took two weeks for Brooke’s skin to heal, during which it became dry and flaky as the blisters subsided. Leah described how the traumatic experience left Brooke wary of skincare products.
Leah, residing in Keswick, Cumbria, expressed her disappointment in the lack of warning on the cleanser’s packaging regarding patch testing. Despite attempts to contact Bubble T Cosmetics through email and social media, Leah only received a response after commenting on several of their posts. The company suggested a malfunction may have occurred and advised patch testing for future use.
Bubble T Cosmetics responded on social media asserting the safety of their products for general use but acknowledged the possibility of a malfunction. This feedback left Leah feeling upset, as she believed there was insufficient warning provided. The absence of a patch testing directive on the bottle amplified her frustration, prompting her to share her story to caution other parents.
In response to the incident, a spokesperson for Home Bargains expressed regret for the distress caused to their customer and emphasized their commitment to customer safety. While no previous incidents matching Brooke’s experience had been reported to their Customer Support team, they offered to cooperate with Leah to address the issue.
Leah’s advocacy serves as a stark reminder of the importance of thorough product testing and clear warnings on cosmetic items. The ordeal faced by Brooke underscores the potential risks associated with skincare products and the need for consumers to exercise caution when trying new products. The impact of this incident on Brooke’s wellbeing highlights the responsibility of brands to prioritize consumer safety above all else.
The resilience shown by Brooke and the support provided by her mother serve as an inspiration for others navigating similar challenges. As discussions around skincare safety continue to evolve, this incident serves as a cautionary tale prompting consumers to be vigilant and informed when selecting personal care products.