Neurodivergent individuals face challenges in the home-buying process, as reported by a survey commissioned by property website Zoopla. The survey revealed that seven out of ten neurodivergent homeowners believe the home-buying process is more difficult for people like them. Feeling overwhelmed by numerous choices, arranging a mortgage, and having to engage in phone conversations were highlighted as key obstacles.
Nearly two-thirds of neurodivergent homeowners disclosed that they had attempted to purchase a home in the past but had given up, with half finding the process too intricate to navigate. Neurodivergent individuals encompass those with conditions such as autism, ADHD, and sensory processing issues. The survey also uncovered additional challenges faced during the home-buying journey, including making significant decisions, sensory overload during property viewings, and adjusting to new environments when moving.
Furthermore, a significant proportion (20%) of neurodivergent homeowners mentioned that they required assistance from someone else to complete the home-buying process. Of those who managed the process independently, just over a third (37%) did so without additional support. Zoopla and the Brain Charity have collaborated to produce a guide for estate agents, aiding them in comprehending the unique barriers and additional requirements of neurodivergent buyers.
Daniel Copley, a consumer expert at Zoopla, emphasized the importance of adapting guidance for neurodivergent individuals, as indicated by the survey’s findings. Jane Cullen, training manager at the Brain Charity, stressed the necessity for significant organisations to tailor materials to accommodate neurodivergent individuals effectively. Jayne Twiddle, an estate agent in York experienced in working with neurodiverse clients, highlighted the importance of creating clear materials, allowing ample time for viewings, and delivering on promises promptly.
The survey, conducted by Mortar Research, encompassed over 900 neurodivergent homeowners across the UK in October. The collaboration between Zoopla and the Brain Charity aims to raise awareness among estate agents regarding the specific needs of neurodivergent buyers. By providing tailored guidance and resources, the initiative seeks to make the home-buying process more inclusive and accessible for all individuals.