Lidl has implemented a new policy affecting some of its self-service checkouts, gradually phasing out cash payments. Notices have been displayed in certain stores informing customers that these self-service tills will now only accept card transactions. The prominently placed signs near the self-checkout machines state: “Self-checkouts are now card-only. You can still use cash at the till.” The decision comes following Lidl’s introduction of self-service checkouts in 2017, which led to a reduction in manned checkout counters, as reported by the Express.
For customers who prefer using physical currency, manned tills will continue to accept cash in the foreseeable future. This move towards digital payments aligns with similar trends in the industry, such as Tesco converting 40 cafes to card-only last August and Asda operating around 82 cashless stores across the UK, along with 267 cash-free petrol stations where payments are exclusively made at the pump. Recently, major banks Natwest and Lloyds issued statements after a nationwide card payment service outage caused significant disruptions, preventing many from processing transactions.
Advocacy group Cash Matters highlighted the importance of stores continuing to accept physical money, emphasising that cash remains a preferred option for many due to its role in safeguarding personal independence, ensuring stable currency systems, offering security, resilience in crises, privacy amidst rising fraud, and the tangibility it provides in a virtual world. The group emphasised that banknotes and coins represent a nation’s identity and values, portraying significant moments and landmarks to the world. In essence, the continued acceptance of cash holds significance.
This move by Lidl reflects a broader shift towards cashless transactions in the retail sector, acknowledging the evolving preferences of consumers while also underscoring the importance of maintaining options for those who still rely on physical currency. The ongoing debate between digital and cash payments continues to shape the future of retail transactions, with each method offering unique benefits and considerations for both businesses and consumers.