Lloyds Banking Group has announced the closure of 15 branches across Wales by the end of 2025, as part of nearly 300 closures nationwide affecting Lloyds Bank, Halifax, and Bank of Scotland. In Wales, seven Lloyds Bank branches and eight Halifax branches are set to shut down, drawing criticism for its potentially negative impact on the elderly population. Alastair Douglas, CEO of Totally Money, expressed concern, particularly highlighting the challenges faced by the elderly and vulnerable in accessing digital banking services. He emphasized the importance of ensuring that everyone can participate in the increasingly digital financial landscape.
Douglas advised customers unhappy with the closures to consider switching to alternative banking options and highlighted the convenience of the Current Account Switch Service Guarantee, which ensures a seamless transition to a new account. A spokesperson for Lloyds Banking Group highlighted the popularity of mobile banking, with over 19.5 million customers utilising their app for financial management. Customers will still have various banking options available, including online services, phone banking, banking hubs, post offices, and community bankers.
The list of Lloyds Bank branches set to close in Wales includes locations such as Brecon, Brynmawr, and Newtown, with respective closure dates specified. Halifax branches in Wales facing closure include branches in Aberdare, Abergavenny, and Port Talbot, among others, each with designated closure dates as well. Additionally, the Bank of Scotland will see several branches shut down in locations like Aviemore, Banff, and Bridge of Weir, with closure dates provided for each branch.
The closures have raised concerns about access to banking services for certain communities and individuals, particularly those who may struggle with digital banking. As the banking sector continues to evolve towards digital solutions, ensuring inclusivity and support for all customers, especially the elderly and vulnerable, remains crucial. Customers impacted by the closures are encouraged to explore alternative banking options to meet their financial needs and preferences.