Embracing Welshness: Customer Demand for Local Flavours Sparks Hospitality Wake-Up Call

President of the Culinary Association of Wales (CAW), Arwyn Watkins, issues a wake-up call to hospitality businesses as research from the Welsh Government Food and Drink Insight Programme reveals the growing importance of Welsh food and drink in customer preferences.

Watkins stresses, “The pivotal question asked is: Does Welshness matter? The answer is a resounding ‘yes’,” emphasising that the value of Welsh heritage in dishes has seen a significant rise, with nine in 10 customers preferring dishes made with Welsh ingredients.

He notes a concerning gap, saying, “Only two-thirds of businesses recognise the significance of offering Welsh food and drink. This disconnect is a wake-up call; Welsh food and drink are far more important than many businesses realise.”

The research indicates that over half of guests want more local or Welsh items on menus, with 40% willing to pay a premium for dishes featuring Welsh ingredients. Watkins sees this as a golden opportunity for businesses to showcase Welsh produce and boost revenues.

Highlighting the impact on venue selection, he says, “Six in 10 visitors are more likely to choose a venue with Welsh products on the menu. This is a stark reminder that we’re losing customers by not embracing Welshness.”

Watkins concludes, “Welshness matters. It’s not just a badge of identity; it’s a powerful catalyst for sales and profit. Let us be proud of our heritage, embrace Welshness in our culinary creations, and proudly promote this in every dish we serve.”

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