A Welsh Dad’s dream holiday turned into a nightmare when he was hit with an unexpected charge, leaving him feeling like he was “jetting off to Barbados” for his wife’s 50th birthday celebration. Mark Hayward had planned a special family getaway at a Haven holiday park but was left reeling after being informed of an additional fee. The family had booked a cabin at Haven Hafan y Môr Holiday Park in Pwllheli, expecting access to the park’s bars and nightclub to be included in their £300 booking fee. However, Mark was shocked to discover post-booking that these amenities required an extra £260 payment for entertainment passes, as reported by the Manchester Evening News.
The insurance worker expressed his disappointment at the lack of clarity regarding the additional charges, warning others to be cautious of potential extra costs. Mark shared his frustration, stating, “I’ve actually paid £300 plus £75 deposit to then be told it’s another £260 for the passes. We thought we were getting passes included. I’m heading off to Wales for a three-night break, not jetting off to Barbados!” He highlighted that alternative campsite options offered passes included in their packages, making his initial deal less appealing. Mark emphasized that as a returning customer, he felt it was unfair for prices to be inflated for those booking directly on site.
Having stayed at the park previously and even worked at the bar there in his younger years, Mark felt disheartened by the experience, especially considering it was his wife’s milestone birthday celebration. He remarked, “It’s my wife’s 50th. I just think it’s really harsh. We want to celebrate her birthday. We’re not exactly rolling in money; I would’ve liked some sort of goodwill gesture. You’re trying to celebrate something only to be told it’s going to be double the price – the excitement has been taken away.”
Responding to the situation, a Haven spokesperson clarified that Mr. Hayward had booked his stay directly with a privately owned caravan, which did not include a ‘Play Pass’ providing access to all on-site entertainment and facilities. They noted that visitors, including those renting through private hire, could purchase a Play Pass from Haven if desired. The spokesperson advised booking directly for complete certainty on holiday inclusions, emphasizing their commitment to guest satisfaction.
This incident serves as a reminder of the importance of clear communication between holidaymakers and accommodation providers to avoid unexpected charges and disappointments during special celebrations. As travellers navigate booking options for their getaways, transparency in pricing and inclusions is crucial for a smooth and enjoyable holiday experience. Mark’s experience highlights the need for clarity and consistency in advertised packages to ensure customers can make well-informed decisions when planning their trips.