A Cardiff resident, Lisa Marie Brown, has found herself embroiled in a prolonged and frustrating dispute with Admiral Insurance after a devastating crash left her unable to work and her cherished pink Ferrari severely damaged.
The incident occurred when another driver collided with Lisa’s Ferrari, causing significant damage to the vehicle. Lisa, who was not at fault in the accident, sustained injuries that rendered her unable to work, compounding the stress of the situation. She promptly contacted her insurer, Admiral, expecting the matter to be swiftly resolved with either a settlement or a replacement car. However, her ordeal was only just beginning.
Lisa’s Ferrari was taken by Admiral for inspection, a process she believed would lead to a quick resolution. Instead, she endured an agonising eight-month wait, during which time she made over 60 phone calls to the company, seeking updates. Despite her persistence, Lisa claims she received no callbacks and was left in the dark about the status of her claim. To her dismay, when her car was finally returned, it had sustained even more extensive damage than at the time of the initial accident.
Frustrated by Admiral’s handling of the situation, Lisa reported the company to the Financial Ombudsman. She said, “They tried to find every loophole not to pay, even suggesting the car was still under a re-test period. But I had it checked, and it was fully roadworthy before the accident.” Lisa’s experience highlights a broader issue within the insurance industry, where companies appear more interested in collecting premiums than in fulfilling their obligations to policyholders.
- (Video in link) Drunk Passenger Causes Chaos on Flight, Sparks Renewed Call for Stricter Airline Policies
- Get ‘streak-free’ windows in seconds with cleaning expert’s ‘incredible’ tip
- Full list of banking hubs in Wales as hundreds expected to open across UK
- BBC doctor and 24 Hours in A&E star shares unusual 55p remedy to help cold and flu symptoms
- Former doctor used rusty medical tool for ‘cruel’ mobile circumcision service
“Big companies like Admiral are quick to take our money, but when it comes to settling claims, they drag their feet,” Lisa remarked, expressing her frustration with the process. Her case is not an isolated one; the Ombudsman is reportedly dealing with an eight-month backlog of complaints from customers facing similar issues.
Ironically, Lisa’s ordeal coincides with recent reports that Admiral, one of Wales’ largest firms, has experienced a significant surge in profits. Despite this financial success, Lisa and many others are left questioning the company’s commitment to its customers, as they struggle to receive the compensation and support they are entitled to. The disconnect between Admiral’s booming profits and the growing dissatisfaction among its policyholders raises concerns about the priorities of large insurance companies.
Lisa has empowered 12,000 young people and community members through Pinkspiration and car events, fostering a sense of community and building their confidence.