Residents of Swansea are voicing their distress over substandard living conditions in properties managed by FirstPort, despite paying high service charges. Issues such as freezing cold homes, damp, mould, and shocking discoveries like human faeces in a bath have been reported. FirstPort claims to be a reputable housing management firm with over 40 years of experience, but residents are expressing dissatisfaction and struggling with unresolved concerns.
The concerning situation came to light when Torsten Bell, MP for Swansea West, confronted Martin King, managing director of FirstPort, over the company’s alleged poor service delivery. One particular case highlighted was that of 74-year-old Elen Pierce, whose service charges increased significantly over a short period. These stories shed light on the challenges faced by residents across Swansea living in FirstPort-managed properties.
Janet Richards, a resident of Tudor Court in Murton, raised issues regarding the lack of maintenance from FirstPort. She detailed efforts to address maintenance issues in the development and the difficulties faced in communication with the company. Similar struggles were expressed by David Barlow, who highlighted problems with damp and mould in his home, impacting his quality of life despite paying significant monthly fees to FirstPort.
In another area of Swansea, Stan Steadman shared his frustrations living in a FirstPort-managed property at Morgan Court. He described instances of sewage leaks in the building and delays in the company’s response to critical maintenance issues. Stan’s concerns echo those of other residents who feel their comfort and safety are not adequately prioritised by FirstPort.
Robert McKevitt’s experience at the St Modwen estate further highlights issues with service charges and maintenance in properties managed by FirstPort. He raised concerns about paying for services on what he described as a continued building site, questioning the justification for certain charges and the company’s service quality.
FirstPort responded to these complaints by emphasising their commitment to meeting residents’ needs and promptly addressing issues. They highlighted efforts to secure funding for necessary repairs and improve communication with homeowners. However, residents remain dissatisfied, citing ongoing challenges and a lack of satisfactory resolutions to their living conditions.
The stories shared by Swansea residents living in FirstPort-managed properties underscore the critical importance of transparent communication, effective maintenance, and timely responses from housing management companies. The concerns raised serve as a reminder of the essential role such companies play in ensuring the well-being and satisfaction of residents in their care. Residents’ voices emphasise the need for accountability and proactive measures to address living conditions that fall below expected standards.