John Lewis to cut 153 jobs in store team shake-up to enhance customer service. Changes aim to optimise staff presence and tasks, with focus on face-to-face interaction. Job cuts to be managed through voluntary redundancy and natural staff turnover. Similar restructuring seen at Waitrose. Investment in technology like digital headsets for better communication among workers. Roles to be combined for flexibility, allowing more staff on shop floor during peak times. Leadership changes at John Lewis; new executive director and chairman incoming. Staffing changes made to improve customer experience and streamline operations.