Major update from Three network who say ‘sorry’ after outage affects thousands

Three UK Network Issues Affect Thousands of Users
Cardiff News Online Article Image

Cardiff Latest News
On Friday morning, Three UK network issued a significant update apologizing for the outage that impacted thousands of users across the UK. The company acknowledged that its services have almost returned to normal after users experienced difficulties making calls on Thursday. They are currently investigating reports suggesting that some individuals were unable to make 999 emergency calls. Additionally, Three UK stated that they are urgently looking into an issue identified by their monitoring team regarding calls connected through WiFi following the outage.

The company assured customers that they are addressing the situation and preparing for potential service disruptions as Storm Eowyn hits the UK and Ireland. In a statement released on Friday, Three UK informed the public that despite a normal volume of 999 calls being connected on Thursday and confirming that service is fully operational on Friday, they are investigating reports of some users failing to connect when dialling 999. The company expressed regret for any inconvenience caused by the network issues and apologised to affected users.

Traffic Updates
According to DownDetector, a website tracking outages, over 10,000 individuals reported problems from around 1 pm on Thursday. The operator warned that further service disruptions may occur due to Storm Eowyn, and they have allocated extra engineering resources to affected areas to restore service as quickly as possible once it is safe to do so. Three UK highlighted the importance of the issue, emphasizing the need to investigate and resolve any reported failures in 999 emergency call connections promptly.

The storm, named Eowyn, has already caused severe gales and disruptive weather conditions in Wales. Many schools have announced closures, and various flood alerts have been issued across the country. Storm Eowyn has resulted in winds of up to 114mph, leading to the closure of major bridges and affecting numerous areas with flood alerts. Residents are advised to take necessary precautions to safeguard their homes during and after the storm.

In other news, the British and Irish Lions are set to appoint a Welsh coach, and rugby player Dewi Lake has made a decision about his future. Meanwhile, a teacher in Wales faced disciplinary action after being found in a state of intoxication while at school. These events have added to the ongoing challenges faced by individuals and communities in the region. The latest updates on Storm Eowyn and related developments can be followed through live trackers and news alerts.

As the situation evolves, it is essential for residents to stay informed and prepared for any further impact from the storm and related disruptions. Authorities continue to monitor the weather conditions closely and provide updates and guidance to ensure the safety and well-being of the public. With ongoing efforts to address network issues and weather-related challenges, collaboration between service providers, emergency response teams, and the community remains crucial in navigating through these difficulties.