A curry house in Alsager, Stoke-on-Trent, has found itself in the midst of controversy after a diner claimed to have discovered a plaster in their onion bhaji. The incident came to light through a scathing one-star TripAdvisor review, where the customer detailed their ‘disgusting’ experience, alleging that their birthday meal had been ruined by the unwelcome discovery in their food. The review included a photo showing the plaster alongside the dish, making the shocking revelation even more tangible.
The diner expressed their revulsion and highlighted their major hygiene concerns, urging others to avoid the establishment. In response, Latif’s restaurant questioned the authenticity of the claim, hinting at potential ulterior motives behind the review. Emphasizing their unwavering commitment to food hygiene and customer satisfaction, Latif’s took to Facebook to address the issue publicly.
They stated, “At Latif’s Restaurant, customer satisfaction and food safety are our top priorities. Recently, we received a complaint from a customer who claimed to have found a plaster in an onion bhaji from their takeout order. We take all feedback very seriously, so we promptly issued a full refund and offered our sincerest apology.” The restaurant aimed to clarify some key points regarding the incident, pointing out inconsistencies in the customer’s account.
Latif’s highlighted that their first aid kit only contains blue plasters, whereas the one found did not match their standard type. Moreover, upon the return of the order, everything else remained untouched, raising doubts about the legitimacy of the claim. Despite the unsettling nature of the situation, the restaurant reiterated its dedication to upholding stringent hygiene and safety standards.
With a solid food hygiene rating of four out of five, denoting ‘good’ standards, Latif’s assured customers of their ongoing commitment to excellence. They concluded by expressing gratitude for the continued support and encouraged anyone with questions or concerns to reach out directly. This incident serves as a reminder of the challenges faced by restaurants in maintaining their reputations amidst potential smear campaigns.
As a reputable establishment in the community, Latif’s stands firm in its resolve to prioritise hygiene, safety, and customer service above all else. The saga sheds light on the importance of transparency, communication, and trust between diners and eateries to ensure a harmonious dining experience for all parties involved.