Transport delays are costing UK commuters nearly 3 days a year, impacting both individuals and the economy. According to a survey of 2,000 adults, two-thirds believe the UK excels at ‘going nowhere fast.’ The poll revealed that road users spend an average of three hours and 20 minutes stuck in traffic each month, while train users face two hours and 20 minutes of delays during their journeys. Concerns about potential delays deter 51 per cent from using public transport more frequently.
New modelling commissioned by Vodafone UK from WPI Strategy indicates the transformative potential of nationwide 5G Standalone (SA) technology in reducing delays, improving traffic management, and enhancing customer journeys. The study predicts that implementing 5G SA could save train users 26 million hours annually, benefiting rail companies by £10 million in compensation savings. For drivers, the technology could lead to £2 billion in fuel savings per year, equating to £139.50 back in the pockets of regular road users.
Andrea Dona, Vodafone UK’s chief network officer, highlighted the frustration caused by delays in trains, poor connectivity, and gridlocked traffic. The research also uncovered that cost (60 per cent) and unreliability (29 per cent) of rail travel are key concerns, with many expressing frustration over the UK’s inability to match the reliable and affordable services found abroad. On average, commuters spend over three hours a month working on trains, with connectivity issues affecting half of them negatively.
Passengers express a desire to work more productively during their journeys, as Vodafone’s analysis suggests that an additional hour of work onboard trains could contribute £1 billion to the economy. Concerns among car commuters include traffic congestion (39 per cent) and fuel costs (33 per cent). Delays not only impact punctuality and connections but also affect health appointments for 23 per cent. A substantial 22 per cent have experienced delays that set them back at least half an hour at work.
Train passengers express a need for enhanced internet access, with 58 per cent stating it would improve their commute experience, while 55 per cent believe better Wi-Fi connectivity would make rail fares more worthwhile. Andrea Dona emphasised the importance of infrastructure investments, underscoring the potential benefits that could be missed without strategic advancements in connectivity.
Overall, the study underscores the significant impact of transport delays on both individual commuters and the broader economy, highlighting the need for continued investment in technology and infrastructure to enhance travel experiences and mitigate productivity losses caused by delays.