A rogue builder has scammed customers out of nearly £150,000 by accepting deposits but failing to complete any work, leaving multiple individuals in financial distress. Paul Atkinson, a 45-year-old from Porthcawl, deceived his customers who hired him to construct extensions and orangeries at their properties. Once the funds were transferred to him, Atkinson became unreachable, ignored refund requests, and even subtly threatened clients who left negative reviews.
During a sentencing hearing at Cardiff Crown Court, it was revealed that Atkinson operated under various company names, including Protecta Home Improvements, Protecta Design and Build Ltd, and MET Construction Ltd. Despite claiming to have offices in several locations, including Bridgend, Cardiff, Swansea, and Bristol, these were all false assertions. The photos of his supposed work on his website were also found to be fabricated.
Prosecutor David Elias KC described how Atkinson initially seemed professional and reliable, but once deposits were received, communication deteriorated, delays occurred, and the work carried out was of substandard quality. Many projects had to be redone at significant cost. Atkinson failed to issue refunds, made excuses, and pressured dissatisfied clients to retract negative feedback under the threat of not receiving any repayment.
Over a span from September 2019 to July 2022, Atkinson extracted £147,500 from customers, funding lavish holidays and golf trips for himself while causing emotional and financial turmoil for those he defrauded. Victims shared harrowing stories of the impact, with one family having to work extra hours, cancel holidays, and allocate less time to their daughter due to health complications exacerbated by the scam.
Customers reported trenches dug in their gardens, causing water collection and isolation from the rest of their properties. Some were forced to remortgage homes to provide deposits, only to be left with nothing to show for it. Atkinson displayed arrogance and aggression post-payment, making subtle threats to clients and causing significant emotional distress. One customer expressed feelings of anger, depression, and even contemplated suicide due to the ordeal.
Atkinson pleaded guilty to multiple charges related to fraudulent business practices and deception. His defence counsel cited cash flow issues and escalating costs as contributing factors to his actions. Despite claims of intending to repay clients, Atkinson was sentenced to 43 months in prison by Judge Carl Harrison, who condemned his callous behaviour towards customers and lack of remorse.
The case serves as a stark reminder of the importance of due diligence when engaging with contractors and the devastating consequences of unscrupulous individuals preying on unsuspecting victims for financial gain.